This tool creates an intentional way to get to the root cause of a problem by considering different perspectives, especially the perspectives of those most impacted by the problem, as well as those who will be helping to implement solutions. This allows you to design solutions that match the actual problem.

This tool borrows from the “5 Whys” broadly known within continuous improvement and is often used in the education sector.

Define the ideal result you wish to see, and ask it as a question. How might we……..? Ask why
several times to ensure you get to the root reason you are not getting the result you desire. You will likely be surprised by the new information gained when it is more than senior leadership who are offering perspective. You will likely be even more surprised if you are asking your community/customers!